At Jonas Explores, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.
Returns
You may return most items within 14 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Proof of purchase or order confirmation is required.
How to Initiate a Return
To start a return, please contact us at [email protected] with your order number and reason for return. Our support team will provide you with instructions on how to send your item back.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days. The refund will be issued using the original payment method, unless otherwise agreed.
Exchanges
If you received a damaged or defective product, please contact us within 7 days of delivery. We will arrange an exchange or replacement as quickly as possible.
Non-Returnable Items
Certain items such as personalized or custom products may not be eligible for return or refund unless they arrive damaged or defective.
Late or Missing Refunds
If you haven’t received your refund after 10 business days, please check with your bank or payment provider first. If the issue persists, contact us at [email protected] for further assistance.
Contact Us
For any questions about our Returns or Refunds Policy, please reach out to [email protected].