Returns and Refunds Policy

Jonas Explores is dedicated to ensuring your complete satisfaction with our outdoor and travel products. We understand that sometimes a purchase may not meet your expectations. This Return and Refund Policy outlines the steps you need to take for returns and refunds. Return Eligibility You may return most items within 30 days of receiving your order, provided that they are unused, in original packaging, and accompanied by a receipt or proof of purchase. Some items may be excluded from returns for hygiene reasons.How to Request a Return To initiate a return, please email us at [email protected]. In your email, include: – Your order number – A description of the item(s) you wish to return – The reason for the return Our team will respond promptly with instructions on how to proceed.Return Shipping Customers are responsible for return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.Refund Process Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Please allow several business days for the refund to appear in your account, depending on your bank or credit card provider.Exchanges We do not offer direct exchanges. If you need a different size or item, please return the original item and place a new order.Customer Support For any questions or concerns regarding your return, please reach out to us via email at [email protected]. We are here to assist you! Thank you for shopping with Jonas Explores!